Refund policy

RETURN AND REFUND POLICY

At PawsNord, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

RETURN WINDOW
You have 30 days from the date you receive your order to request a return.

RETURN CONDITIONS
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

HOW TO MAKE A RETURN
To request a return, contact us at PawsNord.contact@gmail.com. The return address will be provided by email once your return request has been approved.

Please note that items sent back without a prior return request will not be accepted. Customers are responsible for return shipping costs.

NON-RETURNABLE ITEMS
Certain items cannot be returned, including perishable products, personalized products, and personal hygiene items. Gift cards are non-refundable.

DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt and contact us within 7 days of delivery, with a photo, if the item is defective, damaged, or if you received the wrong product, so that we can resolve the issue promptly.

REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

CONTACT US
For any questions about returns, email us at PawsNord.contact@gmail.com. We respond within 24 hours on business days.