Contact PawsNord

Our team is here to help, in English and French!

Email

PawsNord.contact@gmail.com

We reply within 24h on weekdays

Hours

• Monday to Friday: 9am to 6pm (Eastern Time)

Our location

PawsNord
Quebec, Canada 🇨🇦

Quick FAQ

How long does delivery take?

Processing: 1 to 3 business days.
Items from our US warehouse: 3 to 7 business days.
Items shipped from overseas: 10 to 20 business days.

How much is shipping?

Calculated at checkout from the total weight of your order. From CA$10.00 to Canada and CA$12.50 to the United States, charged once per order. Full rate table on our Shipping Policy page.

Can I return a product?

Yes. You have 30 days from delivery to request a return. Contact us first to have it approved; return shipping is at your expense, and an approved refund is issued within 10 business days of receipt and inspection.

Do I pay customs fees?

Possibly. Items shipped from overseas may be subject to duties and taxes on delivery, assessed by the Canada Border Services Agency or U.S. Customs and Border Protection and payable by the recipient. Items shipped from our US warehouse to the United States are not subject to import fees. Details on our Shipping Policy page.

Thank you for your trust! 🐾