FAQ

❓ Frequently Asked Questions

🚚 Shipping

How long does delivery take?
We ship across Canada and the United States. Typical delivery time is 7 to 15 business days depending on your region. You receive a tracking number as soon as your order ships.

Is shipping free?
Yes! Shipping is free on orders over $50 CAD in Canada ($55 USD in the US). Below that, a small fee applies.

Can I track my order?
Absolutely. An email with your tracking link is sent as soon as your package ships.

💳 Payment

What payment methods do you accept?
Credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. All transactions are 100% secure.

Are prices in Canadian dollars?
Yes, all prices are shown in CAD (automatically converted to USD for US customers).

↩️ Returns & refunds

What is your return policy?
You have 30 days to return a product you are not satisfied with. Satisfaction guaranteed!

What if my product arrives damaged?
Contact us with a photo and we will send a replacement or refund you immediately.

📧 Contact us

Another question? Write to us at PawsNord.contact@gmail.com — we reply within 24h!